Home Rescue Plan FAQs

Everything you need to know about visits, payments, included services, and plan limitations.

Frequently Asked Questions:

1. Is there a contract?

No. Quarterly payment customers may cancel before their next payment is processed. Previously processed payments are nonrefundable. Paid in full plans remain active for 12 months and are nonrefundable.

2. How does quarterly billing work?

The initial payment is due at enrollment. The remaining payments are processed before each quarterly visit using the authorized payment method on file.

3. What does paid in full include?

It includes all four scheduled visits during the 12 month plan period at a discounted annual rate. Annual savings vary by plan. Paid in full plans are nonrefundable.

4. How often will you visit?

Your plan includes four visits approximately every three months, subject to scheduling availability.

5. What happens during the first visit?

We perform an initial whole home preventive maintenance assessment, complete the applicable seasonal tasks, document findings, and identify recommended repairs.

6. What happens during later visits?

Visits two through four include quarterly safety, leak, moisture, and filter checks, plus the applicable seasonal maintenance checklist.

7. Are all listed tasks performed during every visit?

No. Tasks are rotated by season. Services also depend on your home’s condition, accessibility, safety, and plan level.

8. Is the seasonal task list exhaustive?

No. The website highlights common examples. Your applicable checklist may contain additional preventive maintenance and visual inspection items.

9. Are repairs included?

Only the maintenance tasks and handyman labor specifically included with your plan are covered. Repairs and additional work require approval and are billed separately.

10. Are materials included?

Standard caulk for up to 8 linear feet and standard weatherstripping for up to 16 linear feet are included when those seasonal tasks apply. Air filters, smoke and carbon monoxide detector batteries, repair parts, specialty materials, and materials beyond these limits are not included.

11. Is HVAC service included?

No. We may replace an accessible customer provided air filter, but HVAC diagnosis, servicing, refrigerant work, and system repairs are excluded.

12. Are plumbing services included?

We check accessible plumbing for visible leaks, moisture, slow drainage, and surface debris. Clog removal, drain snaking, trap removal, underground plumbing, and plumbing repairs are not included.

13. Are dryer vents included?

Accessible dryer vents may be cleaned when they can be serviced safely with standard equipment. Roof access, inaccessible ductwork, disconnected or damaged vents, and extensive blockage removal are excluded.

14. Are water heater flushes guaranteed?

No. A water heater will only be flushed when its age, condition, connections, and accessibility make the service reasonably safe. Unsafe or deteriorated systems may be documented and referred for repair.

15. How much handyman labor is included?

Essential includes no additional handyman labor.

Plus includes up to 30 minutes per visit.

Complete includes up to two hours per visit.

Materials and labor beyond the plan allowance are billed separately with approval.

16. Does included handyman labor roll over?

Plus labor does not roll over. Unused Complete plan handyman hours roll over and expire one year from the initial assessment date.

17. Can Complete plan hours be gifted?

Yes. Banked Complete plan hours may be gifted to up to four friends or family members within our service area. A two hour minimum applies to each gifted appointment. A maximum of four banked hours may be used per appointment unless approved in advance. Materials are billed separately, and gifted hours have no cash value. All unused hours expire one year from the original member’s initial assessment date.

18. Are there limits on included maintenance tasks?

Yes. During an applicable visit, service is limited to 8 linear feet of caulking, 16 linear feet of weatherstripping, two window or door tracks total, and four interior doors, cabinets, drawers, or hardware items total.

Service covers minor maintenance and adjustments only. Replacement parts, damaged components, extensive repairs, specialty access, and additional labor are billed separately with approval.

19. What if a task cannot be completed?

Unsafe, inaccessible, damaged, or unsuitable items will be documented. When appropriate, we will recommend repair, replacement, or evaluation by the appropriate licensed specialist.

20. Can I cancel and sign up again later?

Yes, but reenrollment requires a new initial assessment and initial payment. Previous pricing, unused benefits, and expired labor hours do not carry over.

21. What happens if I need to reschedule?

Contact us as soon as possible. Your visit will be moved to the next available appointment, but seasonal timing and appointment availability may change.

22. Does the plan cover emergencies?

Plus and Complete members receive priority scheduling, and we will make every reasonable effort to assist as quickly as possible. Emergency availability and response times cannot be guaranteed. For immediate hazards involving gas, fire, electricity, major leaks, or personal safety, contact the appropriate emergency or licensed service provider.

23. What happens if I cancel a prepaid seasonal visit?

Prepaid visits may be rescheduled within the applicable season, subject to availability. If you decline or cancel the visit without rescheduling it within that season, the visit is forfeited and will not be refunded, credited, or carried forward. A visit rescheduled by Handyman Rescue will not be forfeited.

24. Do Complete members receive a project discount?

Yes. Active Complete members receive 10 percent off labor for additional projects performed by Handyman Rescue. The discount applies to labor only and does not apply to materials, permits, specialty services, or work performed by other contractors. It cannot be combined with other discounts.